Frequently Asked Questions (FAQ)

What Is A Refurbished Gadget?

A refurbished gadget is a gadget that has been returned to a vendor by the user for any reason. These devices are tested for physical appearance, functionality and performance before listing for sale.

Is It Safe To Buy A Second-Hand Gadget From Skyphonez?

Skyphonez follows a comprehensive process to source, test and inspect every gadget before placing it on the website for sale. We source gadgets and accessories from local and trusted sellers. 

Do You Provide A Return Guarantee?

We offer a 30-day return guarantee for every product you buy from our website. In case you are not satisfied with the product, you can return it within 30 days and get a complete refund.

Is It Better to Buy Refurbished Or New?

If you want to buy a top-quality product without having to pay a hefty price, then buying a refurbished device is a great option. With trusted stores like Skyphonez, you will get fully functioning devices in excellent physical condition just ike you would expect in a new device.

How Much Time Is Required To Receive The Delivery?

Depending on the area you are placing your order, you should expect to receive the delivery within 3 to 5 days across Australia.

Do You Provide a Guarantee For Gadgets?

We offer a 1-year warranty for refurbished gadgets that we source from local sellers and inspect and test for the functioning of software and hardware. 

Why Is Refurbished Cheaper?

Refurbished devices are pre-owned or used devices that are tested and inspected. The defects are repaired and damaged components are replaced with new ones. They are cheaper because of the “refurbished” tag.

Is It Safe To Buy A Refurbished Gadget?

If you buy a refurbished gadget from a trusted store like Skyphonez, you rest assured that you get a high-quality and like-new gadget that has been carefully tested and inspected for any damages, faults, and dysfunctioning components.

What Is The Difference Between Renewed And Refurbished?

The two terms mean the same and refer to a product that has been pre-owned and used by a user and has been returned to a vendor. The vendor has done thorough inspection and testing and has replaced any damaged components with new ones.

Is It Risky To Buy Refurbished?

Buying a refurbished gadget can be risky if you buy from a non-trusted store or supplier. Skyphonez provides a 1-year warranty and a 30-day return guarantee to make every purchase risk-free.

Is Refurbished a Second Hand?

A refurbished device may or may not be a second-hand or pre-owned device. A refurbished is a device that has been returned to a vendor or the manufacturer and has been inspected and tested for physical damage and functioning.

Are Refurbished Items Clean?

Yes, the refurbished devices undergo a comprehensive cleaning process along with the inspection and testing of all hardware and software components.

Should I Buy Used Or Refurbished?

A refurbished device from a trusted store like Skyphonez is a mch better and safer option to get a top-end gadget with a lower price tag. The reason is that refurbished devices are delivered with a 1-year warranty along with a 30-day return guarantee. This makes the purchase no-risk.

Does Refurbished Include Everything?

Normally, the refurbished devices don’t include every accessory that you may expect with a new device. This is one of the reason they are less pricey than the brand new gadgets.

What’s Grade A Refurbished?

Grade A means a device is in excellent condition. There are no visible physical damages and the device is functioning properly. The device has no scratches on the body and it looks like new.

What B Grade Means?

A Grade B device means it is functioning correctly but there are signs of usage like scratches or wear on the surface.

What Is Grade C?

Grade C describes a device as being ‘Well used’. That means although the device is functioning fine, it has dents and scratches on the surface that are clearly indicative of being dropped or damaged physically while being used before.

Does Refurbished Mean Repair?

Refurbish refers to brighten or freshen up a device. During refurbishment process, the dvice is not only checked for functionality of individual software and hardware components and applications, but the damaged cparts are also replaced. It also includes cleaning of every hardware component and software. So, refurbishment entails more rigorous inspection and testing than a repair.