If you want to return a device, you must follow our conditions, under which we can refund your money.
- You can return the device in case any problem is reported within 21 days from the day of purchase. After the return period is over, SkyPhonez do not entertain returns.
- As per the ACCC’s regulations, we will resolve the minor issues found in our phones with either repair or replacement, as the case may be. However, there will not be any refunds on purchases made under the buy-now-pay-later model using methods like After Pay, Zip Pay, Latitude Pay, etc.
- The item should have the purchasing slip as a record that you bought the particular device from us.
- The item should be returned with the original packing and all the accessories that were provided with it.
- In the case of a wrong shipment or the device having manufacturing defects, SkyPhonez provides the necessary compensation as soon as we are contacted.
If you have used the device, it should still be in new condition, i.e., without any visible spots or scratches. It should not possess any signs of damage.
When a wrong order is delivered to you, please do not open it especially if it is brand-new, SkyPhonez replaces it immediately after you report to us. If you ask for it, you can also be compensated with a full fee refund, including the shipping charges.
Money Back Guarantee
If you do not find a phone or a tablet according to your requirements and want your money back, you can claim it at the customer care centre. We offer you a money-back guarantee if you want to return your device in 21 days. Money back guarantee return policy includes the following terms:
- The device should possess all the original accessories that were sent with it.
- All the manuals and necessary packing are to be returned with them.
- It should be undamaged, free of cuts or marks on its body.
- The refund amount does not cover the transport charges as they were paid to the delivery services.
- If you order a replacement of your device for another model after using it, you may have to pay a restocking fee of up to 25%.
For any further assistance, you can consult our customer care department anytime. They will provide you with all the necessary information you need to know about our payment methods or our return policy. You have to tell them your invoice number and product description, and they will promptly assist you.